Internal Portal Selector

Choose Your WOW Portal

All portals are access-controlled. You must have an active account created by the Super Admin before logging in. Unauthorized access attempts are logged and escalated automatically.

This gateway is for authorized WOW staff, partners and resellers only. All sessions are logged.

Admin and Operations

Super Admin

Super Admin Control Centre

Full system access. User creation, rights assignment, module toggles, KYC approvals, audit logs.

All Modules User Mgmt Module Control

Credentials pre-set. Single account only.

Admin / Operations

Admin ERP Dashboard

Park operations, bookings, ticketing engine, CMS, finance, GST, gate management, F&B.

Bookings Ticketing Finance CMS

Call Centre

Call Centre CRM

Customer queries, booking assistance, complaint management, escalation, refunds, live chat.

CRM Bookings Refunds

Gate Operations

Gate & QR Scanner

Entry validation, QR ticket scanning, capacity monitoring, real-time gate counts.

QR Scan Capacity Gate Mgmt

Sales Force

Sales Manager / Agent

Sales Force ERP

Lead management, pipeline, quote builder, B2B approvals, group sales, commissions, targets.

Leads Pipeline Quotes Reports

Passport Sales Person

Passport Sales Portal

Issue WOW Passports, KYC verification, payment processing, QR passport book generation.

Passport Issuance KYC Payments

Partner Portals

Reseller

Reseller ERP Portal

Bulk ticket inventory, team creation, ticket allocation, GST invoicing, commission tracking, sales reports.

Inventory Bulk Tickets Team Mgmt Invoices

Travel Agent

Travel Agent ERP Portal

Mini-ERP: team creation, rights assignment, leads dashboard, confirmed bookings, history, sub-agent mgmt.

Leads Bookings Sub-agents Commission

Admin — B2B & Corporate

B2B & Corporate Approvals

Review and approve corporate, school, birthday and bulk group enquiries. GST invoicing, event confirmations.

Group Approvals Events GST Invoice

Authority and Escalation Matrix

Role	User Mgmt	CRM	Inventory	Ticketing	Passport	Finance	Reports	CMS	Module Control	Audit Logs
Super Admin	✓	✓	✓	✓	✓	✓	✓	✓	✓	✓
Admin	⸻	✓	✓	✓	✓	✓	✓	✓	−	⸻
Sales Manager	⸻	✓	⸻	⸻	⸻	⸻	✓	−	−	−
Sales Agent	−	⸻	−	⸻	⸻	−	⸻	−	−	−
Passport Agent	−	⸻	−	−	✓	⸻	⸻	−	−	−
Call Centre	−	✓	−	⸻	⸻	−	⸻	−	−	−
Reseller	⸻	−	✓	⸻	−	⸻	⸻	−	−	−
Travel Agent	⸻	⸻	⸻	⸻	−	⸻	⸻	−	−	−
Corporate	−	−	−	⸻	−	⸻	⸻	−	−	−

✓ Full access ⸻ Partial / read-only − No access | All partial rights are subject to Super Admin configuration.

Escalation Flows

Call Centre Escalation

1 Customer contacts call centre

2 Agent resolves or logs ticket (CRM)

3 Unresolved → escalates to Team Lead

4 Unresolved 24h → escalates to Admin

5 Unresolved 48h → Super Admin notified

Passport KYC Escalation

1 Customer submits KYC documents

2 Auto-verified (PAN / Aadhaar API)

3 Flagged docs → Passport Agent review

4 Rejected docs → customer re-submission

5 Disputes → Sales Manager + Admin

Reseller / TA Onboarding

1 Partner submits onboarding form + KYC

2 Auto-check: GST / PAN / Bank details

3 Sales Manager reviews and recommends

4 Super Admin approves and creates account

5 Credentials sent + portal access activated

Refund Escalation

1 Refund request via CRM or portal

2 Policy check: auto-approve if within policy

3 Outside policy → Call Centre Team Lead

4 High value (Rs 5,000+) → Finance + Admin

5 Disputes / legal → Super Admin

Sales Escalation

1 Lead captured by Sales Agent

2 Hot leads auto-assigned to Sales Manager

3 Bulk deals (100+ pax) → Admin approval

4 Special pricing → Super Admin sign-off

Security Escalation

1 Suspicious activity detected (auto-flag)

2 Gate / Call Centre logs incident

3 Ops Dashboard alert to Admin

4 Critical incidents → Super Admin + Security